Make a Breakdown Claim (Domestic, LGV claims)

Call 08700 502 999

To open a claim and for emergency assistance please contact the 24 Hour Emergency Helpline which is on your membership card.

PLEASE NOTE:

• Claims within the first 24 hours of a policy start will be only offered on a pay on use basis.
• Where a fraudulant claim is suspected, we would advise you that the claim will be dealt with on a Pay/claim basis until an investigation is carried out.
  
• We have 2 emergency breakdown lines - choosing the correct line will help speed up your claim.

To make a HGV/Fleet Motor Insurance Claim

Please inform us if your vehicle or another vehicle is damaged in an accident . Our freephone number should be given to anyone else involved in an accident so we can liase with all the relevant parties. We will then register the claim under your policy and provide you with all of the necessary advice to begin the claims handling process.

We aim to make the process as painless as possible and you can login to track your claim once it is registered.

Our claims handlng team at Winns Solicitors has the speciailist legal experience and claims handlers to assist you through the entire process so you can be secure in the knowldege that we will work quickly and efficiently on your behalf.

Call 0845 194 9239

• Keep Calm – do not admit liability
• Call 999 if emergency services are needed
• Exchange names, addresses and insurance details
• Note everything you can – All witnesses, vehicles, locations, damage and accident circumstances
• Be sure to note the make, model, colour and registration number of every vehicle involved
• Draw a sketch of the scene – take photos if possible
• Remember to look out for other traffic around the accident particularly on busy highways
• Contact National Breakdown Claims on 0845 194 9239

Make a Breakdown Claim (HGV & Fleet only)

Call 0845 275 1999

To open a claim and for emergency assistance please contact the 24 Hour Emergency Helpline which is on your membership card.

You should have the following information available upon request:

Making a KeyCare Claim

Call 0845 366 0227

Recover your keys fast with Keycare's 24 hour key protection, key recovery and locksmith assistance service.  When you discover that your keys are missing:

• Please call our 24 hour emergency helpline on 0845 366 0227
• Please have your unique key fob number ready, which will enable us to retrieve your policy details.

You will be asked to confirm the circumstances of lost keys or stolen keys, allowing us to agree the best course of action to take. If the keys attached to the keyfob are lost and remain lost for a period of 3 days, a claim can be submitted. If keys are stolen a claim can be made immediately. Keycare works on a pay and claim basis therefore all original receipts for costs incurred, due to lost keys or stolen keys, should be retained.  Such receipts must be made available at the request of Keycare Limited. Once Keycare validates the claim, subject to the claim limit, a cheque will be issued to you.

How can we help you?

	Replacement Vehicle We can dispatch a replacement vehicle to you straight away. Getting you back on the road is our priority.		No excess Even if an accident is not your fault & your insurance company deals with your claim, you may have to pay your excess.
	Specialist Injury Claim Solicitors We arrange specialist legal advice & representation to help you through the compensation maze.		Recovery & Repair We can look after the recovery & repair on your behalf. Use our network of repairers or choose your own.

Accidents can be very stressful for all those involved, whether you are pedestrian, commercial driver or passenger. Whoever you are, it is important to seek medical attention immediately, and plan on making claim if the accident was not your fault.

It is compulsory for you as a driver of a motor vehicle to have insurance cover, so if you are unfortunate enough to have an accident, cover is provided for all people who have been injured.

Through us you will keep 100% of your compensation recovered and pay absolutely nothing to claim – this makes your claim completely risk free.